Welcome to Tile Dreamland: Triple Match. These Terms of Service (the “Terms”) are entered into between you and Mongo Game Studio (“we,” “us,” or “our”). Please read these Terms carefully before using our game, websites, customer support, and related services (collectively, the “Service”).
By downloading, installing, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Service.
1. The Service
Tile Dreamland: Triple Match is a casual mobile game. The Service may include game content, levels, events, rewards, virtual items, guest accounts, third-party account login or binding, cloud save, purchase restoration, advertising, in-app purchases, customer support, updates, and other related features.
We may add, modify, suspend, or remove any content, feature, event, reward, price, rule, or part of the Service at any time, subject to applicable law and platform rules.
2. Eligibility
You must be old enough to use the Service under the laws of your country or region. If you are under the age of legal majority in your country or region, you may use the Service only with permission and supervision from your parent or legal guardian.
The Service is not specifically directed to children under the age of 13. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at mongogame2024@gmail.com.
3. Accounts and Login
You may start the game with a guest account, or you may use supported third-party account services such as Apple, Google, Facebook, or other login providers where available.
You are responsible for keeping your account and device secure. You are also responsible for activities that occur under your account, except where caused by our fault or where applicable law provides otherwise.
A guest account may be linked to your device, local data, or a temporary identifier. If you uninstall the game, clear local data, change devices, or experience device or system errors, guest account data may be lost. We recommend binding your progress to a supported third-party account where available.
4. Game Progress and Cloud Data
The Service may support cloud save, progress synchronization, and progress restoration. You acknowledge and agree that:
- cloud data may not synchronize immediately;
- offline progress may be uploaded and synchronized after you reconnect to the internet;
- if local progress and cloud progress conflict, we may process the conflict based on time, progress, security rules, or the restoration option you choose;
- restoring cloud progress may replace your current local progress;
- we will make reasonable efforts to help with data issues, but we cannot guarantee that lost, corrupted, deleted, or overwritten progress can always be recovered.
5. Virtual Items and In-App Purchases
The Service may offer virtual currency, virtual items, bundles, ad-removal benefits, and other digital content. Unless expressly stated otherwise, virtual items are licensed to you for personal entertainment use within the Service only. They have no real-world monetary value, are not your property, and may not be sold, transferred, exchanged for cash, or used outside the Service.
In-app purchases are processed by the applicable platform, such as Apple App Store, Google Play, or another payment provider. You must follow the payment, refund, and account rules of the applicable platform.
Except where required by applicable law or platform policy, completed purchases of consumable items, virtual items, or game benefits are generally not refundable. If you were charged but did not receive the purchased item, please contact us at mongogame2024@gmail.com with your order information.
We may review suspicious, duplicate, refunded, invalid, forged, or abnormal transactions. Depending on the result of the review, we may grant, reject, revoke, recover, or adjust game benefits, restrict account functions, or suspend or terminate accounts where appropriate.
6. Advertising and Rewards
The Service may display ads, including banner ads, interstitial ads, app open ads, rewarded ads, or other ad formats.
Rewarded ads may grant in-game rewards after a valid completed view. Rewards may not be granted if the ad is not fully completed, the network connection is interrupted, the ad callback fails, the ad provider reports an error, or abnormal behavior is detected. We may set limits such as daily reward limits, cooldowns, frequency caps, and anti-fraud rules.
Third-party ads are provided by ad networks or advertisers. We do not endorse and are not responsible for third-party ad content, external websites, products, or services.
7. User Conduct
You agree not to:
- use cheats, bots, scripts, automation tools, modified clients, memory editors, packet manipulation, speed hacks, or other tools that affect fair play or the normal operation of the Service;
- reverse engineer, decompile, modify, copy, distribute, exploit, or create derivative works from the Service, except where permitted by applicable law;
- exploit bugs, errors, or unintended mechanics to obtain unfair benefits;
- forge purchases, falsify receipts, bypass payment, or manipulate server requests;
- sell, rent, transfer, trade, share, or commercialize accounts, virtual items, or game benefits without our written permission;
- attack, overload, disrupt, or interfere with our servers, networks, systems, or security measures;
- upload, transmit, or share unlawful, infringing, fraudulent, harassing, hateful, sexual, violent, or otherwise harmful content;
- violate any applicable law, platform rule, third-party right, or these Terms.
If we reasonably believe that you have violated these Terms, we may take action including warnings, removal of abnormal benefits, temporary restrictions, account suspension, account termination, deletion of data, refusal of service, or reporting to platforms or legal authorities where appropriate.
8. Intellectual Property
The Service and all related content, including software, source code, artwork, characters, levels, music, sound effects, text, user interface, icons, animations, gameplay design, trademarks, and logos, are owned by us or licensed to us.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for personal, non-commercial entertainment purposes.
No rights are granted to you except as expressly stated in these Terms. You may not copy, reproduce, distribute, sell, rent, modify, publicly display, publicly perform, or otherwise use the Service or its content without our prior written permission, except where permitted by applicable law.
9. Third-Party Services
The Service may include or rely on third-party services, including app stores, payment providers, login providers, advertising networks, analytics providers, crash reporting tools, cloud hosting providers, customer support tools, and security services.
Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party services, except to the extent required by applicable law.
10. Updates, Maintenance, and Service Changes
We may release updates to fix bugs, improve performance, add or remove content, adjust game balance, improve security, or comply with platform or legal requirements.
Some updates may be required to continue using the Service. If you do not install the latest version, some features may not work properly.
We may temporarily or permanently suspend all or part of the Service due to maintenance, technical issues, server failure, network problems, platform requirements, legal compliance, business changes, or events beyond our reasonable control.
11. Account Restriction and Termination
We may restrict, suspend, or terminate your access to the Service if you violate these Terms, platform rules, applicable law, or if your behavior harms the fairness, security, operation, or community of the Service.
We may also terminate or discontinue the Service for business, legal, technical, or operational reasons. If discontinuation affects purchased but unused benefits, we will handle the matter according to applicable law, platform rules, and the circumstances of the discontinuation.
12. Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, we do not guarantee that the Service will always be uninterrupted, error-free, secure, compatible with every device, or available in every location.
We are not responsible for issues caused by your device, operating system, network connection, third-party services, platform outages, user error, unauthorized account access not caused by us, or events beyond our reasonable control.
13. Limitation of Liability
To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of profits, loss of data, loss of goodwill, service interruption, or loss of virtual items.
To the fullest extent permitted by applicable law, our total liability arising out of or relating to the Service or these Terms will not exceed the amount you paid to us through the Service during the six months before the event giving rise to the claim. If you have not paid anything, our liability will be limited to the minimum amount permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
14. Changes to These Terms
We may update these Terms from time to time for legal, platform, technical, operational, or business reasons. The updated Terms will be posted in the game, on our website, or in another reasonable location.
If we make material changes, we will make reasonable efforts to notify you. Your continued use of the Service after the updated Terms become effective means that you accept the updated Terms.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of Hong Kong SAR, without regard to conflict of law rules, unless mandatory consumer protection laws in your country or region provide otherwise.
Before bringing a claim, you and we agree to try to resolve disputes informally by contacting each other. If a dispute cannot be resolved informally, it will be submitted to the competent courts or dispute resolution body located in Hong Kong, unless applicable law requires otherwise.
16. Contact Us
If you have questions about these Terms, purchases, account issues, progress restoration, or the Service, please contact us:
- Developer / Company: Mongo Game Studio
- Email: mongogame2024@gmail.com
- Game: Tile Dreamland: Triple Match