Privacy Policy

Mongo Game Studio (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect information when you use Tile Dreamland: Triple Match, our websites, customer support, and related services (collectively, the “Service”).

By using the Service, you acknowledge that you have read this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Service.

1. Information We Collect

The information we collect depends on how you use the Service, your device settings, your region, platform requirements, and the third-party services integrated into the game.

1.1 Account and Login Information

When you use a guest account or sign in through Apple, Google, Facebook, or another supported login provider, we may collect:

• user ID, guest ID, account binding ID, or internal account identifier;
• third-party account identifiers or authentication tokens provided by supported login providers;
• login method, account binding status, login time, and restoration records;
• cloud save data and game progress associated with your account.

We do not collect your third-party account password.

1.2 Game Data

To provide game features and save your progress, we may collect:

• level progress, scores, game results, gameplay events, and achievement progress;
• virtual currency balance, item inventory, rewards, activity status, and claim history;
• daily tasks, sign-in records, event participation, and game settings;
• local save data, cloud save data, synchronization status, and restoration history;
• anti-cheat, security validation, and abnormal state information.

1.3 Device and Technical Information

To operate, secure, analyze, and improve the Service, we may collect:

• device model, operating system version, app version, language, region, and time zone;
• device identifiers, advertising identifiers, installation identifiers, or app instance IDs;
• IP address, network status, carrier information, and connection information;
• crash logs, error logs, performance data, loading status, and diagnostic data;
• server request records, security logs, and fraud prevention signals.

1.4 Purchase and Transaction Information

When you make an in-app purchase, restore a purchase, or receive purchased benefits, we may collect:

• product ID, order ID, transaction ID, purchase time, purchase status, and store platform;
• purchase receipts, purchase tokens, signed transaction data, or verification results from Apple App Store, Google Play, or other payment platforms;
• grant status, fulfillment records, refund status, duplicate order status, and abnormal order records;
• information you provide to customer support for purchase-related issues.

We do not directly collect or store your full payment card number, payment password, or complete financial account information. Payments are processed by the applicable app store or payment provider.

1.5 Advertising and Analytics Information

If the Service displays ads or uses analytics services, we and our third-party service providers may collect:

• ad impressions, ad clicks, rewarded ad completion, reward grants, and ad interaction events;
• advertising identifier, device information, approximate location, and app usage information;
• install source, attribution data, retention data, purchase events, and engagement events;
• information used for ad frequency capping, fraud prevention, performance measurement, and personalized or non-personalized advertising.

Where required by applicable law or platform rules, we will request your consent before using advertising identifiers or tracking information for personalized advertising or cross-app tracking.

1.6 Customer Support and Feedback Information

When you contact us, we may collect:

• your email address or other contact information you provide;
• your issue description, screenshots, order information, device information, and account information needed to resolve the issue;
• support communication history and resolution records.

2. How We Use Information

We use information for the following purposes:

1. to create, identify, log in to, secure, and manage game accounts;
2. to save, synchronize, restore, and manage game progress;
3. to provide levels, items, rewards, events, achievements, and game features;
4. to process in-app purchases, restore purchases, verify orders, and grant purchased content;
5. to display ads, grant rewarded ad benefits, limit ad frequency, measure ad performance, and perform ad attribution;
6. to analyze performance, fix bugs, improve gameplay, optimize content, and develop new features;
7. to detect, prevent, and respond to cheating, fraud, attacks, invalid transactions, abuse, and violations of our terms;
8. to provide customer support and respond to requests, complaints, and disputes;
9. to comply with applicable laws, platform rules, regulatory requirements, audits, and legal processes;
10. for other purposes that are disclosed to you and, where required, based on your consent.

3. How We Share Information

We do not sell your personal information. We may share information only as necessary for the purposes described in this Privacy Policy.

3.1 App Stores and Payment Platforms

We may share or receive order, receipt, product, refund, and transaction verification information with Apple App Store, Google Play, or other payment platforms to process purchases, restore purchases, verify transactions, prevent fraud, and comply with platform rules.

3.2 Login and Account Providers

If you use Apple, Google, Facebook, or another supported login provider, the provider may send us authentication information. We may also send necessary verification requests to confirm your login or account binding status.

3.3 Advertising, Analytics, Cloud, Support, and Security Providers

We may use third-party providers for advertising, analytics, crash reporting, cloud hosting, customer support, security, and anti-fraud. These providers may process information on our behalf or independently according to their own privacy policies.

Third-party services used by the Service may include: Google Play Services, Firebase, Google AdMob, Unity Ads, AppLovin, Meta / Facebook SDK, Apple Game Center, Google Play Games Services, Adjust, AppsFlyer, GameAnalytics, Sentry.

3.4 Legal, Safety, and Compliance

We may disclose information if we reasonably believe it is necessary to:

1. comply with laws, regulations, court orders, legal process, regulatory requests, or platform review requirements;
2. protect the rights, property, safety, or security of us, our users, or the public;
3. investigate cheating, fraud, attacks, illegal transactions, abuse, or violations of our Terms of Service;
4. handle disputes, chargebacks, refunds, account security issues, or customer support requests.

3.5 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will require the receiving party to protect your information in a manner consistent with this Privacy Policy or an equivalent standard.

4. Third-Party Services and Links

The Service may contain third-party ads, links, login services, payment services, or SDKs. Third-party services are governed by their own terms and privacy policies. We encourage you to review those policies.

We do not control all independent data processing activities of third-party services, but we make reasonable efforts to use reputable providers and configure them in a privacy-conscious manner.

5. Personalized Ads and Advertising Identifiers

The Service may use advertising identifiers or similar technologies to show ads, measure ad performance, limit ad frequency, perform attribution, and prevent ad fraud.

Where required, we will request your consent before using identifiers or tracking information for personalized advertising or cross-app tracking. For example, on iOS, certain tracking activities may require permission through the system prompt.

You can manage ad personalization and tracking preferences through your device settings, including resetting or limiting the use of advertising identifiers. If you opt out of personalized ads, you may still see ads, but they may be less relevant to you.

6. Cookies, SDKs, and Local Storage

The Service may use SDKs, local storage, device identifiers, and similar technologies to:

1. keep you logged in;
2. save game settings and local progress;
3. analyze crashes and performance;
4. measure game usage and improve features;
5. detect abnormal behavior and protect the Service;
6. display ads, perform attribution, and grant rewarded ad benefits.

You may control some data collection through device settings, app permissions, or privacy tools provided by your platform. Disabling certain permissions or identifiers may affect some game features.

7. Data Retention

We retain information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce our agreements, protect security, and prevent fraud.

In general:

1. account and progress data are retained while your account remains active;
2. purchase, order, refund, and grant records may be retained longer for accounting, audit, fraud prevention, platform compliance, and customer support purposes;
3. logs, crash reports, analytics, and security records are retained for a period appropriate to operational and security needs;
4. after account deletion, we will delete or anonymize personal information unless retention is required or permitted for legal, compliance, accounting, security, fraud prevention, or dispute resolution purposes.

8. Data Security

We use reasonable technical and organizational measures to protect information, such as access controls, encrypted transmission, server security, logging, and permission management.

No method of internet transmission or electronic storage is completely secure. You should also protect your device, account, and login credentials and avoid sharing them with others.

9. Your Rights and Choices

Depending on your country or region, you may have rights to:

1. request access to the personal information we process about you;
2. request correction of inaccurate personal information;
3. request deletion of your account or personal information;
4. request restriction of or object to certain processing activities;
5. withdraw consent where processing is based on consent;
6. manage advertising personalization, tracking preferences, and device permissions;
7. lodge a complaint with a relevant data protection authority.

You may exercise these rights through in-game settings where available or by contacting us at mongogame2024@gmail.com. For account safety, we may need to verify your identity before fulfilling your request.

Please note that deleting your account or data may permanently remove game progress, virtual items, purchase benefits, cloud saves, activity records, and other game data.

10. Children’s Privacy

The Service is not specifically directed to children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent, except where permitted by applicable law.

If you are a parent or legal guardian and believe that a child has provided personal information to us without appropriate consent, please contact us at mongogame2024@gmail.com. We will take reasonable steps to delete or otherwise handle the information after appropriate verification.

If the Service is later directed to children, listed in a children or family category, uses child-directed advertising, or enters a program such as Google Play Families or Apple Kids, this Privacy Policy should be reviewed and updated for the applicable children’s privacy and advertising requirements.

11. International Data Transfers

Because our servers, cloud providers, advertising partners, analytics providers, support providers, and other service providers may be located in different countries or regions, your information may be transferred to, stored in, or processed in countries or regions outside where you live.

Where required by applicable law, we will take reasonable measures to protect your information during international transfers.

12. Account Deletion and Data Deletion

You may request account deletion through the in-game account deletion feature or through our external account deletion page. You do not need to reinstall or open the game to submit an external request.

Before processing an account deletion request, we may need to verify account ownership. After deletion, your game progress, virtual items, cloud saves, linked login methods, and certain service benefits may not be recoverable.

We may retain limited records where necessary or permitted for legal, accounting, audit, platform compliance, security, fraud prevention, dispute resolution, or legitimate business purposes. For example, transaction, refund, enforcement, and security records may be retained for a necessary period.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time due to changes in laws, platform rules, SDKs, game features, business operations, or data processing practices.

If we make material changes, we will make reasonable efforts to notify you through the game, update notes, our website, or another appropriate method. Your continued use of the Service after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, personal information, account deletion, data access, purchases, or children’s privacy, please contact us:

• Developer / Company: Mongo Game Studio
• Email: mongogame2024@gmail.com
• Game: Tile Dreamland: Triple Match