You can request account deletion without reinstalling or opening the game.
Request deletion outside the game
Email mongogame2024@gmail.com with the subject Tile Dreamland account deletion request.
Include the following information so we can locate the account and verify ownership:
- your Player ID or Player Tag, if available;
- your platform and country or region;
- the email address of a linked Google Play Games account, if one was linked; and
- an optional Google Play order ID if a purchase can be used to verify ownership.
Do not send your password, full payment-card details, device credential, session token, or any other login secret. We may ask for additional non-secret information when needed to prevent unauthorized deletion.
Delete from inside the game
If you can still access the game, open Settings → Account → Delete Account and follow the confirmation steps. This is usually the fastest method because the active game session verifies the account automatically.
What deletion removes
After account ownership is verified, deletion permanently removes the account access credential, linked sign-in methods, cloud save, level progress, virtual currency and items, achievements, daily-task state, and associated gameplay event data. The account and deleted game data cannot be restored.
Data we may retain
We may retain limited purchase, refund, advertising-reward, security, fraud-prevention, dispute, and deletion-request records when needed for legal, accounting, platform-compliance, security, or fraud-prevention purposes. Retained records are restricted to those purposes and kept only as long as necessary.
For more information, read our Privacy Policy.
Need help finding your account?
Send the information you still have to mongogame2024@gmail.com. We will explain what evidence is available for ownership verification. If ownership cannot be verified safely, we will not delete an account based only on a guess or a public identifier.